Mutbex Support

As Mutbex.com, we always want to offer the best price to our customers. Since we are the Main Dealer of Öztiryakiler, the discount rates we can offer you are higher than our competitors. We are pleased to use this advantage to provide you with better prices. Our goal as Mutbex.com is to be the first address that comes to mind when it comes to industrial kitchens. Therefore, we ask you to share your ideas and provide feedback by commenting on the products you purchased. Because your thoughts are important to us. Above all, we have always moved forward with the principle that "The Customer is Our Benefactor," and we will continue to do so.

No. If you wish, you can shop without being a member. However, when you become a member of our site, you switch to our Mutbex Silver Membership model at no cost. Mutbex Silver Members always shop with more advantageous prices.

You can complete your shopping: - By credit card with 9 installment options. - Via bank transfer by contacting us regarding the matter. - By visiting our physical store located in Beyoğlu Kasımpaşa.

Our Mutbex Silver and Mutbex Gold members earn Mutbex Points on every purchase. You can use your earned points as a discount on any product you wish, at any time.

Purchases made from our site are delivered to you with an invoice. You need to share your ID number for the invoice. Your identity information is strictly not shared with third parties or institutions.

Yes. As Mutbex.com, we cannot see your card information. With the 256-Bit SSL Certificate on our payment pages, your card information is first encrypted, and then the encrypted information is shared with your bank. During this process, you complete your payment through your bank's payment system. Thus, no one other than you can see your card information.

No. We do not offer such a service.

Yes, you can. Our store is in Beyoğlu Kasımpaşa. There is a multi-story car park right across from our store.

No. The installation of all products you purchase is free. You will not pay a fee for installation.

For products requiring setup and installation, these services will be provided by the authorized services of the product you purchased.

Yes. All our products are original. All our products are under warranty by authorized companies. As Mutbex.com, we do not and will not sell any product that is not original or whose quality we do not trust.

For Istanbul: After your payment is approved, your orders are packaged and delivered to Yurtiçi Kargo. Yurtiçi Kargo informs you about the delivery, and it takes place on time. For outside Istanbul: Since most of our products are large in size, this increases shipping costs. Therefore, for provinces outside Istanbul, we try to keep the shipping fee as affordable as possible by offering different options. Call now for detailed information: 0212 881 69 69

Delivery date information for all our products is shown on the relevant product page. Additionally, when you decide to purchase, we share the delivery date of the product with you again on the cart page.

It's very simple. After your order, we provide you with a "Shipment No". By entering the Yurtiçi Kargo website, you can easily track your shipment.

When you decide to purchase, you can see the shipping fee information for all our products on the cart page.

If your order has not reached you by the specified date, call us immediately and we will provide the checks. 0212 881 69 69

If the product is unused and suitable for resale, you can return the product by contacting us within 7 days at the latest from the delivery date.

For products returned without problems, your refund will be processed as soon as possible according to your payment method.

You can reach us through all our communication channels below between 09:00 - 19:00 on weekdays. We will get back to you within an average of 5 minutes. Phone: 0212 881 69 69 E-Mail: info@mutbex.com Additionally, you can write to the Mutbex Live Support section on our site and get an instant response.

You can send a cover letter with a photo, briefly mentioning yourself, to info@mutbex.com. We will definitely get back to you, whether positive or negative.